First, wait a few minutes
Deposits usually show within minutes, but banks and mobile wallets can be slower at busy times. Wait a few minutes, then refresh your balance or reopen the app, as the BDG Win page suggests.
Check the payment itself
- Open your bank, UPI app or wallet and confirm the payment shows as successful, not pending or failed.
- Check that the amount matches the deposit you started in the app.
- Look at the deposit history in the app. It shows whether the order is pending, successful or failed.
Keep the proof
- The transaction ID, UTR or reference number of the payment.
- A screenshot of the successful payment.
- The time and the amount.
Contact support
Send those details to customer support from inside the app, the way Jalwa Game and Sikkim Game describe. Use the help section of the app, not a number found on social media.
What not to do
- Don't pay again for the same deposit while the first one is being checked.
- Don't send your password, OTP or banking PIN to anyone who offers to help.
- Don't pay from an account in someone else's name. Deposits and withdrawals should use your own.
Payment methods by country
- India: UPI, wallets such as Paytm, Google Pay and PhonePe, or bank transfer, depending on the platform. OkWin has its own deposit help.
- Pakistan: JazzCash or Easypaisa on platforms such as 92Pak, and USDT on the TRC20 network on Mirana Club.
- Bangladesh: bKash, Nagad, Rocket or a bank account on HGNICE.
Login pages in this guide
Real money games carry real risk. Play only with money you can afford to lose, and see Responsible Play for ways to stay in control.