1. Wrong number or password
Check the country code, the number and the password. Passwords are case sensitive. If you are not sure of the password, reset it rather than guessing, as explained in our password reset guide.
2. Too many attempts
Several wrong passwords in a row can lock an account for a while. On BDG Game the lock lasts 15 minutes. Wait it out, then use the forgot password option.
3. An old version of the app
When a platform releases a new version of its app, the old one can stop loading or fail at login. If the app asks you to update, do it, then try again.
4. An old or wrong link
Platforms change their web addresses often. A bookmark saved months ago can lead to a dead page, or to a copy site that only looks like the real one. Open the login window from the platform's page on login.uk.com, such as Daman or Tiranga, where the link follows the platform when it moves.
5. No OTP
If the login asks for an OTP that never arrives, see what to check when the OTP does not arrive.
6. The browser
- Turn off data saver or ad blocking for the page, since they can stop the login window from loading.
- Clear the browser's cache and cookies for the site, or try another browser.
- Set the date and time on your phone to automatic. A wrong clock can break secure connections.
7. The network
A weak signal can make the login window spin or time out. Switch between Wi-Fi and mobile data, and if you use a VPN, try without it.
Still not working?
Contact the platform's customer support from inside the app or from the help link in the login window. Have the phone number on the account ready, and never share your password or OTP. Platform pages with login help: OkWin, 91 Club and Jalwa Game.
Login pages in this guide
Real money games carry real risk. Play only with money you can afford to lose, and see Responsible Play for ways to stay in control.