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OTP not received? What to check

The OTP is a short code sent by SMS to prove the number is yours. When it doesn't arrive, the cause is almost always one of a few simple things.

2 min read

Seven checks, in order

  1. The number. Look at the country code (+91, +92 or +880) and every digit of the number on the screen.
  2. The signal. An SMS travels over the mobile network, so Wi-Fi alone may not be enough. Move to a place with network coverage.
  3. The wait. A code can take a minute or two. Wait before you ask for another one, because many requests in a row can slow things down.
  4. The inbox. A full SMS inbox can refuse new messages. Delete a few old ones.
  5. Blocked messages. Check that SMS from unknown senders is not blocked, and look in the spam or blocked folder of your messages app.
  6. The right SIM. On a dual SIM phone, the code goes to the number on the account, so that SIM has to be active.
  7. Email instead. Some platforms, such as 66 Lottery, can send the code by email as well as by SMS.

Never share an OTP

The OTP is the key to your account. No real support agent needs it. If someone on Telegram or WhatsApp asks for your OTP or for money, treat it as a scam, as the Bounty Game page warns.

When nothing works

Contact customer support from inside the app or from the help link in the login window, and tell them the number on the account. Avoid phone numbers you find on random sites and social media, because many of them are fake.

Platform pages with OTP help: Jalwa Game, HGNICE and Daman.

Login pages in this guide

Real money games carry real risk. Play only with money you can afford to lose, and see Responsible Play for ways to stay in control.

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